Privacy Disclosure

 

At Lindale State Bank, we believe the confidentiality and protection of customer information is one of our fundamental responsibilities. Protecting your privacy is important to our directors, officers, and employees. We maintain strict standards and procedures to safeguard your personal information. We want you to understand what information we collect and how we use it.

 

Information We Collect

 

We may collect “non-public personal information” about you from the following sources:

 

§         Information we receive from you on applications or other forms (including applications submitted via the Internet), such as your name, address, social security number, assets and income;

§         Information about your transactions with Lindale State Ban k, our affiliates, or others, such as your account balance, payment history, parties to transactions, and credit card usage;

§          Information from consumer reporting agencies (credit bureaus), such as your credit-worthiness and credit history.

 

Information We Disclose

 

We DO NOT DISCLOSE any “non-public personal information” about a customer’s accounts or other personally identifiable data to our “affiliates” or to “non-affiliated third parties” for their independent use unless:

 

§         Our customer has requested or authorized it;

§         The information is provided to help complete a transaction initiated or authorized by the customer;

§         The information is provided to a reputable credit bureau or similar information reporting agency; or

§         Revealing the information otherwise is lawfully permitted or required.

 

At times it is necessary to provide identifiable information about Lindale State Bank customers to a third party, such as a vendor or service company that is hired to provide data processing services or provide support or services for one of our products. Lindale State Bank will require these vendors and service providers, as part of a contract or agreement, to safeguard our confidential customer information and abide by applicable laws. Lindale State Bank DOES NOT PROVIDE account or personal information to non-affiliated companies for the purpose of independent telemarketing or direct-mail marketing of any non-financial products or services of those companies.

 

If you decide to close your account(s) or become an inactive customer, we will continue to adhere to the privacy policies described in this disclosure.

 

Our Security Procedures

 

Lindale State Bank is committed to the security of your financial and personal information. Access to personal and account information is restricted to only those employees who need that information in order to provide products or services to you. Employees are educated on the importance of maintaining the confidentiality of customer information. Employees who violate these privacy policy standards will be subject to disciplinary measures. We maintain physical, electronic, and procedural safeguards to ensure that we comply with federal regulations to guard your “non-public personal information”.

 

Providing Privacy Information To Customers And Responding To Inquiries

 

Questions about these privacy principles or the privacy of customer information should be directed to Lindale State Bank’s Privacy Officer:

Jeff Baker, at 903-882-5581, or by e-mail to jbaker@lindalestatebank.com .

 

Lindale State Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking.

Any consumer wishing to file a complaint against Lindale State Bank should contact the Texas Department of Banking.

 

Lindale State Bank also engages in the business of selling checks as an agent for a company licensed under the laws of the State of Texas and is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint concerning sale of checks activities should contact the Texas Department of Banking.

 

Consumers may file complaints with the Texas Department of Banking by contacting the Department through one of the following means:

In person or via U.S.Mail: 2601 North Lamar Boulevard, Suite 300, Austin, Texas 78705-4294. Telephone Number 877-276-5554 (toll free)

Fax Number 512-475-1313. E-Mail: consumer.complaints@banking.state.tx.us Web site: www.banking.state.tx.us